- The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of The Creative Gem.
- We reserve the right to use all designs produced in our portfolio of work, which will appear on our website and/or social media channels
- A small ‘Website by The Creative Gem’ link will appear at the bottom of your website’s pages. This helps us promote our services. We can remove this on request, however a small additional fee will apply.
- Domain names specified when signing up are not confirmed until your site goes live. Availability checker is only an indication of potential availability and is in no way a guarantee.
- In the rare event of server downtime, we will compensate on request one days hosting for each hour of downtime up to a maximum of one month’s hosting.
- Domain names we hold can be transferred away subject to a £15+vat admin fee. Transfers will only be commenced after any outstanding account balance is cleared.
- All website packages include one domain name which we will register for you. The domain can be a .com, .co.uk, .org.uk or .org. Other top level domains may incur additional fees which we will inform you of before registering them.
- Domains which you have registered externally can be transferred to us or pointed to our servers. We will assist in the configuration of 1 domain externally, for additional domains we may charge a £5+vat fee to cover the configuration time. On some occasions we will not be able to configure external domains but in those instances we will provide you with the information you will need to ask your current provider to make the required updates.
- Additional domain names transferred to us or requested beyond the one included, will increase your ongoing fee by the equivalent of £2.50+vat a month in the case of the standard top level domains or more for non-standard domains. For non-standard domains we will inform you of the costs.
- Depending on the package selection, we will target one keyword of each page
- All SEO work does not have an instant impact, and you should expect to wait 4-8 to see a true representation of any change in ranking
- To cancel your account you must contact support on firstname.lastname@example.org Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable.
- Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
- You can cancel your account while your website is being built and only forfeit the non-refundable deposit payment. If however you wish to cancel once your website mock up / initial design has been produced, you will then be liable for the full balance of the website build and any other fees accumulated during the build process.
- If you have paid for your website upfront and you cancel your order, the amount paid is non-refundable.
- If you have received a discount or promotional extra as part of your package and wish to cancel during any of the phases prior to, and up to completion of your package, any outstanding balance will be calculated on the basis of the full cost of all items without discount or promotions applied.
- Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment, will be subject to £50+vat reactivation fee.
- Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.
- All invoices are to be paid on the invoice date unless otherwise stated.
- Initial payments/deposits on all service e.g. website design, logo design etc are non-refundable.
- If you have opted to pay monthly, your monthly payments will start a month from the day you signed up. This is because we set up your hosting to build your website and other services immediately. This fee repeats every month thereafter until you close your account through the cancellation method indicated above.
- If you have opted to pay annually, your annual payments are due on the anniversary of your sign up date. The first annual payment is due when you sign up unless agreed otherwise. This fee repeats every year thereafter until you close your account through the cancellation method indicated above.
- To be very clear your ongoing fee automatically renews each month / year unless you cancel your services in advance of the renewal date.
- We reserve the right to pass on any charges we incur as a result of late, declined payments. If a payment should be charged-back a £25+vat fee will be applied to your account.
- If when making a payment either online or by telephone you authorise us to take payment automatically for your ongoing fees using your payment method we will continue to do so until asked not to.
- To request automatic payments to be cancelled you must contact our support team. If your automatic payment is taken through PayPal you can cancel this directly with PayPal. You have find information on how to do this here. If unsure please contact PayPal customer support.
- For one-off payments such as the remainder of your balance after the build process or for one-off changes to your services, we can with your permission repeat against a past transaction so you do not need to re-enter your payment details. This will only ever be done with your permission.
- In the unlikely event that a website build takes longer than 3 months where the delay is largely due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full.
- Late payments will be subject to a £15+vat late payment fee.
- Should a payment such as a hosting payment become very overdue e.g. over 20 days and we have tried to contact you more than once regarding this overdue payment, we reserve the right to close the account. Any deposit payments will be forfeited.
- If an account is closed due to non-payment / late payment then we reserve the right to request the full balance on the account to be cleared before the account is reactivated.
- Should payments remain unpaid we will write to you giving 14 days notice to pay. If payment is not made within that time-frame a final £25+vat late payment fee will applied and the case may be referred for collection through the courts.
- Turnaround times are estimates based on average past performance unless otherwise indicated.
- Reference start dates for calculation of turnaround times start from the first working day after we would be able to start the project. For example, should a Welcome Pack be submitted 11pm on a Friday, the reference start date of the build would be the Monday after.
- If commissioning an ecommerce website, please note that we do not add all your products due to time constraints when building your site.
- We retain the copyright on all materials produced e.g. logos, website designs, business cards until the entirety of the package signed up for is paid for. Once this is done, copyright of any design work is transferred to you. We retain the right to include the produced work in our portfolio..
- Stock images we provide are for use on your website only and allowances as part of your package and/or add-ons expire once your website is launched.
- With services provided for print such as business cards and letterheads, we only provide the design portion of the process and do not provide any printing services.
- Content writing per page fee includes a maximum of 500 words per a page. Longer pages will be charged as a multiple of the per page fee.
- We will endeavour to check the content we produce as part of our content writing service for errors in terms of grammar, spelling and factual accuracy however the ultimate responsibility for these elements will fall on you the client. We accept no responsibility for errors once published.
- We do not proof read any content you provide for your website. We accept no responsibility for errors.
- Features of ongoing packages do not roll over. Any allowances expire at the end of the given period.
- Unless otherwise stated, offers cannot be used in conjunction with other promotions.
- Email accounts provided with website packages are provided through a webmail interface. Other access such as IMAP and Activesync can be provided at an additional cost. If you wish you an use another email service with your website.
- When instructing a company to print items we have designed such as business cards and letterheads, it is your responsibility to ensure the print quality. We accept no responsibility should finished printed items not accurately reproduce colours or quality.
- If your package includes search optimisation, your chosen target keywords can only be changed once every 3 months.
- Social Media set up upgrade we includes the setup of Twitter and Facebook accounts only. You will need a personal Facebook account so that we can make you the owner of the Facebook Page we set up for you. Without a personal Facebook account you will not be able to manage the Facebook Page. It is your responsibility to set up your personal account. Social Media setup is not required if you already have business pages / accounts set up and just want us to link to them from your new site.
- For Ecommerce websites we only integrate with Paypal, Stripe, Sagepay and Worldpay gateways. As part of your setup you may need to configure elements of the integration within the respective gateway’s systems. We will provide guidance as to any changes that need to be made however support for specifics within those systems must come for the gateway themselves. We can sometimes make the changes on your behalf but reserve the right to charge a small fee for this.
- The contract between you and Webfactory Ltd is entered into under the exclusive jurisdiction of the courts of England and Wales.
- The security and well being of our staff is of paramount important. Abusive behaviour such as swearing or threatening a member of out team will not be tolerated. Should behaviour of this nature occur we reserve the right to terminate your contract with the full forfeit of any monies paid to date. We are always happy to and wish to address any concerns you have however this should be done in a mutually respectful manor.